Standard delivery takes 2-5 working days from dispatch. Express delivery (1-2 working days) is available for an additional fee. You'll receive a tracking number once your order ships.
Yes! We offer free standard delivery on all orders across the UK, with no minimum order value required.
Yes, once your order is dispatched, you'll receive an email with a tracking number. You can also track your order here.
We deliver to all UK addresses including England, Scotland, Wales, and Northern Ireland. Additional charges may apply for Channel Islands and Isle of Man.
Returns & Refunds
You have 30 days from delivery to return items for a full refund, provided they are in original, unused condition with all packaging and accessories. See our Refund Policy for details.
Contact us at info@binfaiz.shop or call +44 7466 213265 with your order number. We'll provide a Return Merchandise Authorization (RMA) number and return instructions.
For faulty or damaged items, we cover return shipping. For change of mind returns, the customer is responsible for return shipping costs.
Payment
We accept bank transfer (manual payment), Cash on Delivery (COD), and 50% Advance + 50% COD (pay half in advance via bank transfer, half in cash on delivery).
Absolutely. All payments are processed through secure, encrypted connections. We never store your full card details. We are FCA authorized and PCI compliant.
Products
All Bin Faiz products are crafted from premium fabrics and materials and covered by our quality guarantee against manufacturing defects under normal use.
Yes! We provide fabric swatch samples and styling consultations. Contact our team or book a showroom visit to discuss your requirements.
Yes! Visit our showroom and studio to experience our fabric textures, tailoring, and collections in person. Book a showroom visit to schedule your appointment.
General
You can reach us by phone at +44 7466 213265 (Mon-Sat 9am-6pm, Sunday 10am-4pm), email at info@binfaiz.shop, or use our contact form.
Yes, you can book a visit to experience our fabrics and collections in person, or shop our complete catalog online at binfaiz.shop.
You can cancel your order before it's dispatched. Once dispatched, you'll need to return the item following our returns policy. Contact us immediately if you wish to cancel.
Still have questions?
We're here to help! Get in touch with our friendly team.
